Perhaps one of the
most important things you will learn in life is how to control your emotions.
Too many people are unable to hold back and they let loose every chance they
get. The effect this has in business is that it shows others that you have no
self-control. It proves that you can't even control your own balls. So how the
hell are you going to control employees and run a business?
If you can't manage
yourself, you sure won't be able to manage others, and business is about people
boys, remember that. It always comes down to people.
Logic vs. Emotion
People operate on two
levels: rational and emotional. For most people, the emotional side is
predominant. That is, they let their emotions and feelings rule their actions.
Maybe they are just too lazy to think things through or they just don't have
the brains to do so. Very few people live by logic, but it's these people that
run the world. They calculate everything and don't let their feelings get in
the way of getting the job done.
In this case I'm
referring to controlling your temper. Some people will try to make you lose
your balance and logic by making you first lose your temper. When you lose your
cool, you don't think straight, and consequently do or say things that can hurt
you and will regret later.
Control your emotions
Your goal isn't to
stop feeling completely, but to no longer show the outside world that you are
feeling anything on the emotional level. Emotions are usually communicated via
body language and voice.
Thus, to control your
emotions, you have to be aware of what your body is doing and what your mouth
is saying.
Control what you say
It's easier to control
what comes out of your mouth. When someone says something insulting,
disagreeable or aimed at ticking you off, you should just say nothing, if
possible.
You may be insulted,
but remember; it's nothing personal. If you look at things from that
perspective, nothing will ever insult you. In a gathering, if someone brings up
phony arguments or rigged comments don't raise your voice and start yelling
because it'll look like you've lost your head and your credibility will follow.
What you need to do is
talk in your regular tone of voice and give rational arguments. Don't get
inflamed at any point, just reason with the others. It may take time, but you
will prevail.
Never say anything
insulting back and never reply in a sarcastic way. You want the other guy to
start wondering why he's not getting to you. He'll keep turning up the heat and
he'll eventually look like the unreasonable fool.
Control what you do
Controlling your body
language is not as simple. We all have "tells," that is, little body
language signals that tell the other person how we are feeling and by
extension, what we may be thinking. What you need to practice (and this takes
time) is remaining in a normal state. You should look the same whether you get
good news or bad. That way, the other person will never really know what you're
thinking.
Pay close attention to
your eyes, mouth, how fast you breathe, and how much you move your hands and
feet. For example, if you tap your feet rapidly upon hearing bad news and never
normally tap your feet, it's a dead giveaway that the news is bugging you.
Each time you lose
control of your emotions, you are simply feeding the devil. And eventually the
devil will be stronger and he will take you over. So keep your cool at all
times, no matter how "justified" you would be in losing your marbles.
And remember; it's nothing personal.